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Complaints

You can view and download the First Federation Complaints Procedure below. The First Federation has adopted this policy to allow parents and carers of pupils attending any of the Federation schools to raise a concern or complaint relating to the school their child attends.

 

The Federation places great value on the role which parents and carers can play in supporting children’s learning. Staff and Directors actively encourage a positive relationship between each school and the families of children who attend the school. If, at any time, a parent or carer has a concern about an aspect of life at the school, the concern will be dealt with by the school as quickly, sympathetically and effectively as possible. It is hoped that most concerns will be settled amicably without recourse to the formal Complaints procedure.

However, if there is a continuing concern, this can be directed through the formal stages as outlined in the Complaints procedure below.

 

The Complaints form, to be used for Formal Complaints, can be downloaded separately below. 

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