The First Federation Trust schools aim to deal with concerns as quickly, sympathetically and effectively as possible. It is hoped that most concerns will be settled amicably without recourse to the formal complaints policy. Parents and carers should talk about their concern to their child's class teacher in the first instance. If they feel their concern has not been dealt with appropriately, parents and carers should then make an appointment to discuss it further with the Head of School.

If the complainant remains dissatisfied, they will be directed through the formal stages of the First Federation complaints policy. 

Parents may find it helpful to refer to the ParentKind parent guide to school complaints which can be found below when raising concerns or complaints. 

The complete First Federation complaints policy can be viewed and downloaded below. This explains the different complaint stages and timelines.

The complaints form, to be used for formal complaints, can also be downloaded separately below. 

Where concerns or complaints which should have been addressed to a Trust school are received by the Trust head office, the Trust will ask the school to investigate them, letting the parent or carer know to expect an answer from the school. 

The Trust will not normally investigate anonymous complaints. However the Head of School, a member of the Trust Senior Leadership Team or the Chair of Directors, if appropriate, will determine whether the complaint warrants an investigation.